Our Terms & Conditions

Availability of Stock

  • All stock quoted by Andreasens Green is subject to availability at time of order placement.
  • Prices stated are GST exclusive and valid for a period of 30 days from date of quotation.
  • All prices and charges are subject to change without notice.

Ordering

  • Acceptance of a quotation/order shall be made in writing via email confirmation.
  • Changes to orders, after placement, are required in writing and are subject to availability at the time of notification.
  • Payment of orders via credit card will incur a 1.5% surcharge.
  • Orders placed by non account customers must be paid in full at time of pick up or prior to despatch.

Outsourcing of Stock

  • Stock that has been outsourced specifically for an order must be taken in full.
  • Outsourced stock that is cancelled after ordering or delivery to Andreasens Green will be charged at 100% of the quoted price.

Delivery charges and conditions

Sydney Metropolitan Area
Delivery Invoice value under $1,500 $115 per load
Delivery Invoice value over $1,500 $60 per load
200lt Stock $35 per unit handling charge
400lt Stock $65 per unit handling charge
Central Coast / Wollongong / Blue Mountains Area
Delivery Invoice value under $1,500 $175 per load
Delivery Invoice value over $1,500 $90 per load
200lt Stock $35 per unit handling charge
400lt Stock $65 per unit handling charge
Newcastle / Hunter Region / Canberra / Nowra
Delivery Invoice value under $1,500 $300 per load
Delivery Invoice value over $1,500 $165 per load
200lt Stock $35 per unit handling charge
400lt Stock $65 per unit handling charge
All other Delivery Areas
All other Delivery Areas POA
Hire Trucks
Any external hire truck (including crane trucks). This option shall be quoted on for all stock to or greater than 500lt and high volumes of 200lt and 400lt POA
  • Deliveries are carried out Monday – Friday, 7am – 2pm, excluding public holidays
  • Outside the above specified hours will be subject to a surcharge (POA)
  • If a 7am delivery is required, bookings must to be made four (4) days in advance subject to truck availability.
  • Deliveries are made to the kerb side or site entrance only.
  • A charge of $2.20 (ex GST) per plastic tray for 140mm and tubes. This is refundable upon the return of trays to Andreasens Green

 Futile trips - Redelivery

  • Orders cancelled/postponed whilst in transit or on arrival to site will incur a minimum $300 (ex GST) charge in addition to the original delivery fee.

Cancellations

  • If a Pre Grow or forward order is cancelled, Andreasens Green will use its best endeavours to on-sell any stock that is commonly grown and held by the company. If Andreasens Green is unable to do this, the client will be charged 100% of the quoted price.
  • If an order is cancelled after it has been picked and loaded on the delivery vehicle, a 20% of invoice value restocking will be charged to the customer to recover the cost of loading and unloading

Unloading at Customer Site

  • Customers must have personnel on site at time of delivery to carry out unloading. If no personnel are present to assist, the stock may return to Andreasens Green and the customer may be charged a restocking fee of 20% of invoice value.
  • One hour is allowed for the unloading of the delivery vehicle. Charges will apply, at the discretion of Andreasens Green, every half hour over the first hour ($75 ex GST per half hour) if on site delays occur.
  • Both machinery (Bobcat/Teleloader/Crane) and staff members are required from the customer on site for the, Workplace Health & Safety compliant, unloading of stock 75lt & larger. Failure to provide the necessary machinery and/or staff will result in the stock not being released and a redelivery fee of $300 ex GST applied in addition to the original delivery fee.
  • Delivery of large specimens or high volumes of stock may require delivery via specialised transport e.g. flat bed crane truck. These will be quoted and charged as a separate freight component. Delays while using the specialised transport beyond the above mentioned one hour allowance for unloading shall incur additional charges.

Holding Fees and Potting Fees

  • If a pre-grown order or forward order is delayed from the agreed delivery date, Andreasens Green will contact the customer and discuss the potential options to for managing the delay. These include on-selling, regrowing, substituting, downsizing, and applying holding and potting fees.
  • Holding fees shall commence 30 days from the agreed delivery date.
  • A schedule of Andreasens Green Potting and Holding rates can be supplied on request.

Returns

  • Returns may be credited or refunded at the discretion of Andreasens Green.
  • Stock will only be credited if Andreasens Green is notified within 48 hours of delivery and returned within five days of delivery. The returned stock must be in the same condition as it was dispatched by Andreasens Green
  • Returns due to the fault of Andreasens Green (damaged stock etc.) shall be credited or refunded to the customers account with no additional charge.
  • Returns due to the fault of the customer (over ordering, ordering wrong species etc.) of Andreasens Green grown stock will incur a handling and administration charge of 20% of the invoice value. This fee will be deducted off the credited amount.
  • Returned stock specifically outsourced for an order will not be credited.
  • If an Andreasens Green truck is requested to pick up stock for return for credit, the customer will be charged a fee of $250 (ex GST) or original quoted delivery fee (whichever is greater).

Tree Certification

  • The customer must notify Andreasens Green if tree testing and certification is required at time of quoting.
  • Certification as per AS2303:2015 will incur a cost of $100 (ex GST) per batch tested.
  • Trees used to test compliance will be supplied to the project as part of the order.
  • If a full destructive test is required, the customer is required to pay the full cost of the tree.
  • Testing must be requested a minimum 5 business days prior to despatch.
  • Andreasens Green can only provide tree testing and certification on stock grown by Andreasens Green.

Business Hours
Monday to Friday 7.30am to 4.30pm. Weekend appointments by prior arrangements.

Our Growing Locations and Contacts
Kemps Creek 50 acres – 1543 Elizabeth Drive (Opposite Western Road). Head Office, production nursery, Sales & Despatch. Tubes to 1000lt container trees.
Lansvale 8 Acres – 171 Hollywood Drive Lansvale . By appointment only. Propagation & semi mature evergreen stock.
Mangrove Mountain 72 acres - 3051 Wisemans Ferry Road Mangrove Mountain. By appointment only.  Contract growing site, 150mm up to 1000lt evergreen tree stock.

P: 02 9826 1911 | F: 02 9826 1655 | E: sales@andreasensgreen.com.au or visit our website www.andreasensgreen.com.au